We take great care when listing our online stock offerings to ensure not only that our illustrations and descriptive text are attractive to the reader’s eye, but also, and this it may be argued is of far greater importance, that the details of the item as described are correct in every particular. Our approach is rooted in the realisation and understanding that our putative customer may not only be an expert in his or her chosen field of collecting, but that, whether on or off duty, he or she may in their professional lives be a Trading Standards or Police Officer.
Sadly, we are bound to admit that the Antiques Trade has, over the years, suffered from what might, to put it kindly, best be described as a “poor public image”. In part, this has come about through widespread public misunderstanding of the manner in which the business actually operates, but has also to some degree been self inflicted, the result of dishonest and disreputable dealing on the part of some elements of the dealing fraternity.
In today’s often litigious world of enhanced Consumer Protection, the sensible, and by definition, most desirable manner of transacting business, is to seek to ensure not only that all offerings are properly and honestly described, but that following their sale, the Buyer is presented with a full and unabridged copy of such description by way of a fully detailed receipt.
Always ensure then that you receive such a document with your purchase which, in the case of antiques, should include a “circa” date in respect of the item in question, bearing in mind that, without such receipt, it is far more difficult for Trading Standards to help you in any case of complaint.